Concept and methods of communication

* Concept of communication

Personal contact is the process in a meaningful transfer of information from one person to another and in order to find some kind of mutual understanding between them.

Known as the American Society of Training in organizational communication as a process in the exchange of ideas and information in order to find a common understanding and trust between the human elements in the organization.

* Communication - contact goals

1 - emotion - feelings

2 - motivation - influence

3 - information - technical

4 - Control - Construction & Development

* The importance of communication

Communication is the basis of our daily lives and we share huge amounts and types of data and information, and of course the question of health and to share feelings and convey ideas and review the reporting of news and views and provide information.

* Types of Contact (communication)

1 - informal contacts - contacts organization.

2 - official contacts - Telecommunications Organization.

* Patterns or forms of organized and unorganized Communications

1 - The ability to accomplish the goals depends on the efficiency of communications.

2 - that communication is a major part of the daily management of the work in all fields and in all places at all times and times.

3 - it is useful in the transfer of information, data and statistics and concepts through various channels, including contributing to the decision-making.

4 - they are essential in guiding and changing individual behavior and collective society.

5 - they contribute to the transfer of concepts and opinions and ideas through official channels in order to achieve cohesion between individuals and groups.

6 - a way to ensure meaningful interaction and mutual exchange in the various activities in the communities.

7 - a means of control and guidance in community activities, media, cultural and productivity.

8 - a way to motivate all individuals in the community to do the roles required of them.

* Elements of the communication process

1 - Sender: It is the source of the message, or the point at which to start the communication process.

2 - message: and is the subject or content (meanings or ideas), who wants to be transmitted by the sender to the recipient and is usually expressed in the letter linguistic symbols or verbal or non-verbal, or both.

3 - Contact Information: and is the method or channel transmitted by the message from the sender to the receiver.

4 - Recipient: a party or a person who went to him and the message it receives through one or all of the different senses (hearing and sight and smell and taste and touch) and then in the interpretation of symbols and trying to grasp meanings.

5 - feedback (response) and are re-send the message from the sender to the recipient and the sender to receive her and make sure that the sender has been misunderstood and the sender in this case notes or may not agree on the content of the message.

* Means of communication

1 - means verbal - to speak: and are the means are in T-intervention is the exchange of information between the caller and the recipient in a verbal form through the spoken word is not the written word (such as personal interviews, telephone calls, seminars, meetings, conferences), this isMethod is the shortest route in the exchange of information and ideas and the most ease and pleased and frankly, it's a kaleidoscope This means that the contact information may be subject to distortion and misunderstanding.

2 - written means: It means that the intervention is in the exchange of information between the caller and the recipient through the written word, such as regulations and publications, reports, memos and proposals and complaints and characterized by means of written in the most important advantages - the possibility to keep it and refer to them when needed and protect the information from distortion and low cost, but the most important means of communication is written: slow delivery of information, make sure you have the possibility of misunderstanding, especially when it's on the floor more of meaning.

3 - means non-verbal: and are the means that are at the intervention is the exchange of information between the caller and the recipient via signals or gestures or behavior (facial and movement of the eyes and hands and sit way expressions.

* Problems Contact (communication)

1 - misrepresentation of information

Misrepresentation or erroneous information in the transportation of the most dangerous of communication problems and what might damage as usually happens with patients and doctors or in the judiciary and the courts or in the administration and much more.

These errors fall into four main problems are:

1 - Receiver characteristics:

People vary in response to the same message and the reasons and motives of different character, including education, previous experience, and therefore the reaction of two people from two different environments around a single theme is different, as the personal motives affect the decode and interpret the message andAn employee who is characterized by the strong need for progress in the organization.

2 - selective perception:

Where people are going to hear part of the message and the neglect of other information for several reasons, including the need to avoid contradiction unit cognitive and even that people tend to overlook the information that contradict the beliefs that established them before, and selective perception happensWhen the recipient in the evaluation method of communication, including the role of the character and values, and the mood and motives of the sender.

3 - linguistic problems:

Language is the most prominent groups used to connect to is that the problem here is that many of the common words used in Contact carry different meanings at different people, and may be in phrases and multiple meanings of the word in terms of carrying different interpretations orBe a private art collection in the language or certain professional difficult for those outside this group to understand.

4 - time pressures:

Managers complain that the time is more resource scarcity, and lack of time always leads to distortion of information exchanged, and cause a lack of time to resort to shorten the official channels of communication if the directors issued a verbal command to one of the staff in order to accomplish a specific job and inArgument end of working time and then this is not recorded in the official records so as to identify the responsibilities which, in addition to the employee at the time constraint may be the reason for this is implemented in the form of fast did not originally in the mind of the manager.

2 - the volume of information

The second major problem in communication in the excessive amount of information, and complaints from the prevailing among managers in organizations, companies and schools that they are mired in a large amount of information, if what has been interest in all the information, the actual work within the organization will notNever happen.

* The elements of effective communication

Contact the effectiveness depends on several factors, or the elements referred to by a lot of writers, researchers and the most important the following ingredients:

1 - listening and attention

And is intended to listen to others and to understand literature and respect and not to talk County, and absorb the messages expressed by the speaker in a verbal way and non-verbal communication.

2 - talk influential or explanation

It is considered the most important mode of communication in the others and influence them might be the only medium in order to do so in most cases.

3 - to persuade the listener or exhibitions.

And is intended to persuade individuals or groups in the view when the speaker.

* The use of sign language

It means the non-verbal means such as body movements and gestures and movements of the eyes and hands and sitting and walking and way of wearing clothes and smiling and the other way.

* Response

Response of the most important results that occur during and after the contact process and have an impact, either positive or negative, on the receiver, which is the main objective of the concept of communication process in all forms.